Terms and Conditions

Port 68 is a wholesale to the trade company. All customers must provide a resale certificate or federal tax id to establish an account.

Pricing
Prices are in US dollars and subject to change without notice. 

Opening Order And Re-order Requirements For Stocking Dealers/P1
Our minimum opening order amount for stocking dealers is $500 with an annual minimum purchase of $2,000. Port 68 reserves the right for qualifying status of stocking dealers. Please check with our customer service department if you have any questions in regards to the status of your account.

All opening orders must be paid with a credit card or pre-paid check. For credit card orders, please submit the credit card account number, card holder’s name as it appears on the card, mailing address (for credit card verification), expiration date, and CVV. 

Stocking dealers/P1 re-order minimum is $250. An additional fee of $15 will apply to orders that do not meet the $250 re-order minimum.

Opening Order And Re-order Requirements For Non-Stocking Dealers/P2
Opening order and re-order minimum is $250. An additional fee of $15 will apply to orders that do not meet the $250 re-order minimum. First orders must be paid with a credit card or pre-paid check.

Custom Upholstery
Lead time is 4-6 weeks for orders with custom upholstered items. All custom upholstered items are non-refundable, non-returnable, and may not be cancelled. At the time of production, customers will be charged in full for the custom upholstered items.

Payments 

We accept pre-paid checks, Visa, MasterCard, and American Express. Orders paid by credit card will be charged at the time of shipment.

Terms
If you have approved terms with Port 68, you may purchase using a purchase order during checkout. To be considered for Net 30 terms, please submit at least three trade references with your business banking information via fax or email. Credit approval takes approximately two weeks.

HFC

Orders written as HFC (Hold for Confirmation) will remain valid for 30 days. HFC’s will be canceled without notification thereafter. 

Lead Time
Lead time is 1-2 weeks from the time the order is accepted for all in stock items. For orders that include custom upholstered items lead time is 4-6 weeks.

Shipping
Small parcel orders are shipped via FedEx Ground.

Larger items and volume orders that require a skid will be shipped freight via common carrier. Freight residential deliveries and deliveries where a lift gate is needed, will incur additional charges. Please call Customer Service with any questions in regards to shipping.

Port 68 will accommodate drop-ship requests for a $15 fee per order for small parcel shipments; and a $25 fee per order for freight LTL shipments.

Damages
Any merchandise with visible damage must be noted by the delivery service upon receipt in your warehouse. Any concealed damage must be reported within 5 days to Port 68. All claims must first be reported to the carrier (contact UPS or FedEx Ground directly to begin the claims process). UPS or FedEx will issue a claim number to both Port 68 and the customer which will expedite the claims procedure. For loss or damage of merchandise transported via common carrier, a claim must be filed directly with the carrier within 5 working days. Port 68 is happy to supply information necessary for the completion of your claim.

Returns
A Return Authorization number, issued by our Customer Service Department, is required for all returns. Unless the item shipped is the wrong item, Port 68 does not accept returns. No returns or damaged merchandise will be accepted without a pre-assigned Return Authorization. Returns for reasons other than damage or defect are subject to a 25% restocking fee plus all freight charges. Such items must be in original condition, shipped back in Port 68 packaging, showing no signs of wear. If items are not returned in original Port 68 boxes return authorizations will not be accepted.

Warranties

Most items have a one-year manufacturer warranty for defects. Any qualifying defective item purchased from Port 68 that is returned within one (1) year after purchase may be either repaired or replaced, as determined at the company’s discretion. Warranties do not apply to items that are not defective - any non-defective item can only be returned in accordance with our return policy.  

Contact Customer Service to file a warranty claim. 

Legal Disclaimer

Port 68 is a registered trademark of Port 68. No part of this web site may be reproduced, downloaded, linked or otherwise used without the express written permission of Port 68. To request graphics or text from this site, please contact us.

For all questions in regards to Terms and Conditions, please contact our Customer Service department via email at [email protected].